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Support
Policies
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Support Policies
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There are two categories of Product-Operating
System combinations available. These are:
Current Systems: This is a list of
operating systems on which a supported release
of the product is maintained and receives
full support. These product versions will
be updated if necessary to fix problems
with functionality.
Legacy Systems: This is a list of
operating systems on which previously certified
releases of the product are made available
to customers. In many cases, the product
releases listed are superseded by a later
(Current Systems) release of the product.
No programming maintenance or enhancements
will be performed on the product releases
listed as Legacy Systems.
As the leading provider of security administration
solutions for heterogeneous IT environments,
Symark endeavors to support the broadest
range of platforms possible. Use the following
links to view the current list of platforms
supported by Symark’s series of identity
and access management solutions.
Supported Platforms and Operating Systems by Product
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Levels of Support
Symark provides two categories of support. |
Category A: For Current Systems
Technical Support is provided to help with resolving issues with policies and environmental interfaces. Programming changes to resolve product defects or to add selected enhancements will be performed.
Technical Support is provided to help with resolving issues with policies and environmental interfaces. Programming changes to resolve product defects or to add selected enhancements will be performed.
Category B: For Legacy Systems
Technical Support is provided to help with resolving issues with policies and environmental interfaces. No programming maintenance or enhancements will be performed.
Technical Support is provided to help with resolving issues with policies and environmental interfaces. No programming maintenance or enhancements will be performed.
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Symark Product Versions
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Refer to the specific Symark product README
for its legacy support policy.
