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Symark Identity Management

Support Policies

There are two categories of Product-Operating System combinations available. These are:
Current Systems: This is a list of operating systems on which a supported release of the product is maintained and receives full support. These product versions will be updated if necessary to fix problems with functionality.
Legacy Systems: This is a list of operating systems on which previously certified releases of the product are made available to customers. In many cases, the product releases listed are superseded by a later (Current Systems) release of the product. No programming maintenance or enhancements will be performed on the product releases listed as Legacy Systems.
As the leading provider of security administration solutions for heterogeneous IT environments, Symark endeavors to support the broadest range of platforms possible. Use the following links to view the current list of platforms supported by Symark’s series of identity and access management solutions.


Supported Platforms and Operating Systems by Product


Levels of Support

Symark provides two categories of support.
Category A: For Current Systems
Technical Support is provided to help with resolving issues with policies and environmental interfaces. Programming changes to resolve product defects or to add selected enhancements will be performed.
Category B: For Legacy Systems
Technical Support is provided to help with resolving issues with policies and environmental interfaces. No programming maintenance or enhancements will be performed.


Symark Product Versions
Refer to the specific Symark product README for its legacy support policy.

Symark Support Policies - Compliance Management

"Support is excellent; during a recent issue it seemed that Symark would not rest until our problem was solved."
— U.S. Government Agency


"...a customer focused organization - many thanks for the great support!"
— National Pension Company

 

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